INS CareCall

1300 599 532

International Enquiries

+61 2 4254 6226

Delivering quality care with technology solutions.

In-Home Security and Reassurance

Providing help at the press of a button with our 24/7 Nurse-on-Call Service

Hardware manufactured by Chiptech, SmartCaller, SmartLink and the LifeGuard L-Series diallers to support people with a wide variety or care needs to live safely.

  • INS CareCall personal alarm solutions

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Delivering quality care with technology solutions.

In-Home and Away Security and Reassurance

Providing help at the press of a button with our 24/7 Nurse-on-Call Service

INS CareCall monitors hardware manufactured by Chiptech, SmartCaller, SmartLink and the LifeGuard L-Series diallers to support people with a wide variety or care needs to live safely.

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How It Works?

The Path to Independence and Heath Care Support

INS CareCall medical alarms help people to live more independent, active lives knowing that help is available at the press of a button, 24 hours a day, seven days a week. Emergency response is provided by INS LifeGuard, the only nurse-on-call personal response service in Australia. Click on the icons to find out more.

INS CareCall Provides Equipment and Support to a Wide Variety of Customers

Emergency Response is provided by INS LifeGuard, which is staffed by highly qualified and experienced nurses, 24 hours a day, seven days a week. We know of no other company that can make that claim.

an elderly man looking at his watch

Seniors

INS CareCall’s suite of emergency response solutions are designed to support the elderly in their efforts to live more active, independent lives. We enable them to live with greater confidence, peace of mind and dignity, knowing that qualified help is just a press of a button away, 24 hours a day, 7 days a week.

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a carer reassuring a resident

Carers

Confidence, reliability, and peace of mind are qualities that you deserve when caring for someone, be it a loved one or friend. The reasons why people need INS CareCall services vary from concerns about falling, to in-home security or just wanting that sense of confidence and reassurance that comes from knowing they can live independently and still be able to call for assistance when they need it.

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a carer and an elderly lady

Providers

Are you an allied health care provider or NDIS provider? Our in-home monitoring solutions are ideal for anyone wishing to remain independent while knowing assistance is available at the press of a button. This is particularly beneficial for providers who are caring for patients with a disability, dementia or epilepsy.

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a group of seniors hanging out

Retirement Villages

Residents in care groups, community care organisations and retirement villages expect the latest in in-home technology, and their families expect a duty of care and ease of communication. We offer the best imaginable support to your residents/clients for hardware that is manufactured by Chiptech, SmartCaller, SmartLink and the LifeGuard L-Series diallers. We support your village community for emergency response and care management risk.

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a carer out on a stroll with her patient

NDIS Participants

INS CareCall is a registered NDIS (National Disability Insurance Scheme) Provider. Our range of in-home emergency response solutions benefit you not only in the event of a medical emergency, but we can also provide assistance and support for a wide variety of personal safety and security concerns.

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Our Personal Emergency Alarms

Give Yourself or a Loved One the Gift of Independence and Peace of Mind

In the Home Personal Alarms

SmartLink Medi Guardian MKII 4G

SmartLink Medi-Guardian MKII 4G

With its sleek, slimline design, the SmartLink Guardian can be installed just about anywhere. It comes with an interchangeable wrist or pendant transmitter which can be worn at all times, even in the shower or outside in the garden. The SmartLink can also be supplied with additional transmitters, as well as call points that can be placed around the home as needed.

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Chiptech SEVEN LE

Chiptech SEVEN LE

The Chiptech SEVEN LE advanced technology has been smartly wrapped in an easy to use system. When you activate an alarm to our nurses the outer rim of your stylish personal help button will flash red to let you know your call for help is being sent. Alternatively you can press the large round help button on your base unit to request help.

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LifeGuard L-401

LifeGuard L-401

The LifeGuard L-401 Emergency Response PSTN Dialler allows for amazing quality two way, hands-free voice communication, as well as silent emergency calls with Half Duplex Listen-in only for resident monitoring function. Radio frequency range (433 MHz) is exceptional with personal transmitters having a frequency range of over 200 meters in open space. This unit can also be wall-mounted.

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Out and About Personal Alarms

LifeGuard SmartMobile App

LifeGuard SmartMobile App

The LifeGuard SmartMobile App easily turns your compatible mobile phone into an on-the-go personal alarm. It features a built-in GPS locator, as well as other integrated telecare features, for maximum peace of mind.

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LifeGuard SmartTracker

LifeGuard SmartTracker

Do you prefer a more discreet type of mobile alarm? Or maybe you’re looking for an alarm system with other features essential for independent living? It's all about peace of mind nowadays, so check out the LifeGuard SmartTracker. This mobile alarm system not only lets you send alerst with ease, but it also functions as a fall detector and allows you to set-up geofences and alerts.

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LifeGuard SmartTracker

LifeGuard SafetyWatch

This stylish personal safety watch is a medical alarm that allows you to send an alarm with your GPS location in case of an emergency. It supports 4G LTE connectivity and utilises up to 4 location technologies for maximum coverage. More than just a safety watch, this device also lets you monitor your heart rate, track your steps and more.

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What Our Clients Say


  • I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.

    Clem

  • Thank you INS very much for helping my husband last week when he was experiencing bad neuralgia – I am very grateful.

    Leonie

  • Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!

    Kristy

  • I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.

    Josephine

  • Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.

    Rosemary

  • INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.

    Graeme

  • Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.

    Jillian

  • Thank you all very much for helping me so kindly to get the LifeGuard SmartMobile app on my mobile phone. Ben walked me through the process very kindly and we got it working really well. I am VERY HAPPY!

    Diana

  • Thank you Robyn for helping when my husband had a stroke.

    Pat

  • Thank you to Rosie for the assistance she gave and for getting an ambulance out so quickly.

    Rosemary

  • I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.

    Brian

  • Thank you Ceara for your help I appreciate everything the INS has done for my mother.

    Lynne

  • I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS

    Rosie

  • I would like to express my gratitude with your company INS LifeGuard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you

    Lisa

  • I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!

    Angela - Village Manager

  • Extremely happy with INS and the way they worked together with emergency services to get a quick and pleasant result on Saturday when I required an ambulance. Especially Ben for his care and efficiency. “He is wonderful.”

    Barbara

  • Thank you Robyn for all your assistance and follow up after I was transported to the hospital.

    Frank

  • I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.

    Clem

  • Thank you INS very much for helping my husband last week when he was experiencing bad neuralgia – I am very grateful.

    Leonie

  • Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!

    Kristy

  • I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.

    Josephine

  • Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.

    Rosemary

  • INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.

    Graeme

  • Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.

    Jillian

  • Thank you all very much for helping me so kindly to get the LifeGuard SmartMobile app on my mobile phone. Ben walked me through the process very kindly and we got it working really well. I am VERY HAPPY!

    Diana

  • Thank you Robyn for helping when my husband had a stroke.

    Pat

  • Thank you to Rosie for the assistance she gave and for getting an ambulance out so quickly.

    Rosemary

  • I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.

    Brian

  • Thank you Ceara for your help I appreciate everything the INS has done for my mother.

    Lynne

  • I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS

    Rosie

  • I would like to express my gratitude with your company INS LifeGuard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you

    Lisa

  • I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!

    Angela - Village Manager

  • Extremely happy with INS and the way they worked together with emergency services to get a quick and pleasant result on Saturday when I required an ambulance. Especially Ben for his care and efficiency. “He is wonderful.”

    Barbara

  • Thank you Robyn for all your assistance and follow up after I was transported to the hospital.

    Frank
INS CareCall nurse

Want to find out more? We are here to help

Speak to a member of our friendly team or request a call back.

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